Privacy Policy

Privacy Policy

Last Updated: March 19, 2025

1. Introduction

Welcome to FROFLO. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.froflo.com (the “Site”) or make a purchase from us.

By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Site or services.

2. Information We Collect

We collect various types of personal information to enhance your shopping experience and improve our services.

2.1 Information You Provide to Us

When you interact with our Site, including making a purchase or contacting customer support, we may collect:

  • Personal Identifiers: Name, email address, shipping and billing address, phone number (optional).
  • Order Information: Purchased products, order history, transaction details.
  • Payment Information: We do not store credit card details. All payment transactions are securely processed by our payment service providers.

2.2 Information Collected Automatically

When you browse our Site, we may collect certain technical and usage data, including:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages viewed, time spent on the Site, referring website.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and pixels to enhance your browsing experience and serve personalized ads.

You can manage your cookie preferences in your browser settings. More details can be found in Cookies Policy.

3. How We Use Your Information

Your information is collected and used for the following purposes:
✔ Order Processing – To fulfill your purchases, process payments, and provide order confirmations.
✔ Customer Support – To respond to inquiries and provide assistance.
✔ Marketing & Personalization – To send promotional emails and display targeted advertisements.
✔ Site Improvement & Analytics – To analyze website traffic, optimize content, and improve user experience.
✔ Legal Compliance & Security – To detect fraudulent activities and comply with applicable laws and regulations.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

4. Sharing of Personal Information

We do not sell your personal information. However, we may share certain data with:

  • Service Providers: Payment processors, shipping companies, and IT service providers.
  • Marketing & Advertising Partners: Third-party platforms such as Google Ads and Meta (Facebook, Instagram) for targeted advertising.
  • Legal Compliance: If required by law, court order, or to protect our rights.

You can opt out of personalized advertising here:

5. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have certain rights regarding your personal information:

✔ Right to Access – Request a copy of the data we hold about you.
✔ Right to Correction – Update inaccurate or incomplete information.
✔ Right to Deletion – Request that we delete your data (subject to legal obligations).
✔ Right to Object to Processing – Restrict the use of your data for marketing purposes.
✔ Right to Data Portability – Obtain a copy of your data in a structured format.

If you wish to exercise any of these rights, please contact us at store@froflo.com

For California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request details on how their personal information is used and shared.
  • Opt out of the "sale" or "sharing" of their data for targeted advertising.

🔹 If you wish to opt out of targeted advertising and data sharing, please email us at store@froflo.com

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:
✔ Improve site functionality and performance.
✔ Enable personalized shopping experiences.
✔ Show relevant advertisements based on browsing behavior.

To manage cookies, adjust your browser settings. More information can be found in our Cookies Policy.

7. Data Retention

We retain personal information only for as long as necessary to:
✔ Fulfill your orders and provide services.
✔ Comply with legal and regulatory requirements.
✔ Resolve disputes and enforce agreements.

Once data is no longer required, it will be securely deleted or anonymized.

8. International Data Transfers

Your personal information may be stored and processed outside your country of residence, including in the United States and Canada, where our service providers (e.g., Shopify, payment processors) are located.

For users in the European Economic Area (EEA), we ensure that data transfers comply with GDPR-approved mechanisms, such as Standard Contractual Clauses (SCCs).

9. Security Measures

We implement strict security measures to protect your personal data against unauthorized access, loss, or misuse. However, no online system is 100% secure. If you believe your data has been compromised, contact us immediately at store@froflo.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or industry standards. Any changes will be posted on this page with the updated effective date.

If the changes significantly affect your rights, we will notify you via email.

11. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us:

📩 Email: store@froflo.com
📍 Registered Business Name: Uniq Retail Jacob Kulesza
📍 Mailing Address: Wiatraki 4A, 08-300 Sokolow Podlaski, Poland

🔹 Note: This address is for legal purposes only. For customer service inquiries, please contact us via email.